I'm flying on a human airline the same day my pet flies, and expect to pick up my pet at the destination. How will you notify me if my pet's flight is delayed? What do I do if my flight is delayed and I can't pick up my pet?

You can either check online or call us at 1-888-PETAIRWAYS to verify that your pet is on time or has arrived.

If you know your flight has been delayed, call us and let us know and we will make boarding arrangements at the Pet Airways Affiliated Pet Resort if necessary. In any case, if you do not make your scheduled pick-up time and we can't reach you, we'll make sure your pet spends a cozy night at the Pet Airways Affiliated Pet Resort

Never worry, your pet will always be cared for.