What if I need to change or cancel my reservation?

To change or cancel your reservation, please call customer service at 1-888-PET-AIRWAYS (1-888-738-2479).

Please note, all tickets are non-refundable.

While seats on human airlines come in one or two sizes, our pawsenger seats come in many different sizes, depending on the size of the pawsenger. Seats are specifically assigned based on the size of your pet. As a result, if you need to change or cancel your pet’s flight(s) less than 14 days before departure, your fare will not be refunded, and no credit will be given towards a different or future flight.

If you need to change or cancel your pet’s flight(s) more than 14 days before departure, the value of your ticket, less a $75 change fee, may be applied to a different flight, so long as that flight is within one year of the original date. The price of the new ticket may be different depending on when you rebook.