FAQ - Reservations

Pet Airways measures the max height of the Pawsenger as the distance from the floor to the top of the shoulders (withers). Please use the size chart below as reference.

When you make your reservation, you can choose to purchase additional insurance. Simply check the appropriate amount in the "additional insurance coverage" box. Your pet will then be covered in the case of accidental death for the amount purchased.

When you make a reservation for your pet on Pet Airways, your pet automatically receives our Accidental Pet Death Insurance Coverage. Although no price can be put on what our pets mean to us, we want to make sure that in some way, in case of accidental death, you are compensated. The standard coverage is $500 but you can purchase additional coverage at a nominal fee when you make your reservation.

Sorry, this is a pet only airline. No humans please.

We currently fly to:

Los Angeles, Phoenix, Denver, New York, Washington DC, Atlanta and Ft. Lauderdale. Houston, Dallas, Austin, St. Louis and Orlando have been announced and will begin flights in Summer 2011.

We look forward to expanding to more cities across the country soon!

Our fares are not determined by some fancy calculations but based on the height and weight of your pet plus the length of the journey.

Of course, if the distance your pet travels is less or more, the price of your ticket may be less or more. You can always check fares online or call us at 888-PET-AIRWAYS.

Pet Airways fares are calculated based on the size of the carrier, pet weight and the length of the journey. All fares are non-refundable, but unused fares may be credited to future travel as long as changes are made more than 14 days before travel.

Please call our reservations team at 1-888-PET-AIRWAYS and press 2.

You may arrange lodging before departure, or after arrival at the arrival city.

You may make reservations in advance for any dates in our announced schedule.

Depending on availability, you may make reservations up to 4 hours before departure. Just make sure you have enough time to get your pet to the Pet Lounge and that you have the health certificate up to date. We cannot accept a pet without a current health certificate.

Call us at 1-888-PETAIRWAYS and we can provide you with contact information for local boarding facilities.

On Pet Airways, you don't need to worry about tickets! All you need for check-in is your reservation confirmation number. Once you make a reservation and pay for travel, we will retain your travel information. If for some reason you lose your confirmation email or confirmation number, we can still retrieve your information. It's just one less thing you have to worry about.

Sure you can. You may make Pawsenger reservations for Pet Airways travel by calling us at 1-888-PET-AIRWAYS.

Because all travel must be paid in advance at the time of reservation, we do not accept payment of any kind at check-in.

After you have completed the reservation process, the final screen will include a confirmation message and the ability to print a confirmation.

In addition, you will receive a confirmation email with your reservation details.

To make reservations for multiple pets, please call our reservations team at 1-888-PET-AIRWAYS and press 2.

You may make reservations for Pet Airways travel either online at www.petairways.com or by calling our reservations line at 1-888-PET-AIRWAYS .