FAQ - Lodge

No problem. Your pet's safety and comfort is always assured.

If our Pet Lounge is closing and you haven't arrived to pick up your pet, and we haven't heard from you or haven't been able to contact you, we will make sure that your pet is accomodated at the Pet Airways Affiliated Pet Resort.

We try to provide each of our Pet Airways Affiliated Pet Resort guests with the food that their pet parent has requested. If no specific food has been requested, our guests receive the brand-de-jour. (we will be checking to see if they are eating or if they are finicky and will try something else).

However, if your pet requires a special diet, we encourage you to bring their food when boarding.  By pre-bagging each meal in a separate bag labeled with your pet's name, your pet will receive the exact amount of food that you feed him or her at home.

Pet Airways Affiliated Pet Resorts are close to the airport for a quick shuttle to the planes.